Course overview


Veterinary receptionists are vital members of the veterinary team. Providing a key front of house interface with clients, they must be able to maintain confidentiality, deal with difficult situations, provide accurate information, process financial transactions and communicate confidently and sensitively on a range of levels.

This qualification will give those working in a client facing role in veterinary practice, the practical skills and understanding to be able to provide effective and efficient veterinary reception services, enabling the smooth running of appointment systems and maximising the customer experience.

Qualification number: 601/8672/0
Guided Learning Hours: 
Total Qualification Time: 180

Course content

How long will it take?

This level 2 certificate offers 18 credits (180 guided learning hours) and will take approximately 12 months to achieve.

On completion of this qualification you will have achieved the following units:

  • Working safely in a veterinary practice
  • Principles and practice of veterinary reception
  • Maintenance of a veterinary reception area
  • Assisting with the supply of veterinary products
  • Essentials of veterinary terminology

Entry requirements


Learners undertaking this qualification will require substantive time working in a veterinary reception role in order to develop competence.


There are no formal or specific academic or learning entry requirements for learners undertaking this programme. The nature of both the learning and assessment required for the qualification is such that learners will require basic literacy and numeracy skills.

Course quals


You will gather evidence to create a portfolio and be required to pass a short multiple-choice exam at a recognised centre in order to achieve this qualification.

What where?


These centres offer the VetSkill Level 2 Certificate for Veterinary Receptionists.



Download the qualification handbook.


To find out more on delivering the Certificate for Veterinary Receptionists, visit our delivering our qualifications page.